IT Support Services

IT Support Services in Kent, London and the Southeast

At IT Outcomes, we offer a blend of skilled IT support with a personal approach. You'll find our service both highly professional and tailored to your needs.

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IT Support

Click on the IT Support type you require

I haven't got an IT Department

IT Outcomes can become your personal IT department, offering proactive support to your employees.

Co-managed IT support

We can work alongside your current IT team, helping them with support issues or providing assistance with big-picture projects.

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10 questions to ask a potential IT support provider

Our eBook covers 10 questions to ask a potential IT Support provider — as well as an answer from us at IT Outcomes — to help you choose the IT Support company that’s right for you.

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IT Support

What Goals Are You Trying To Achieve?

At IT Outcomes, our aim is to build and maintain IT systems that you can count on. Reliability is at the heart of what we do, guaranteeing that your IT setup is resilient and performs consistently for your business operations. By paying close attention to stability, we ensure that your daily work runs smoothly and without interruption.

We don't just stop at providing a reliable service. Staying ahead of the game is crucial, so we are committed to staying informed about the latest developments in technology. This proactive approach means your IT infrastructure will not only meet today's needs but also embrace tomorrow's opportunities, helping your business flourish in a competitive digital environment.

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Do you want consistent service?

Strategic planning, communication, and streamlined processes make it possible.

Forward thinking

Tackling day-to-day matters while prioritising growth can pose challenges in keeping pace with advancing technology.

Strategic approach?

IT should no longer be viewed as a fixed expense but as an investment with ongoing returns for your business.

Effective infrastructure?

You need IT support that provides scalable solutions, cloud-based technologies, and expert guidance to adapt to growth and changing resource needs.

Tabitha
AMT SE LTD

Why IT Outcomes?

Excellent Client Feedback

IT Outcomes put all the relevant systems and policies in place and the handed us our CE certificate once we were approved. It was so simple and saved us months of struggling

Our Support Features

Every Support Package Includes

Remote IT Support

Access our round-the-clock remote IT support, available 365 days a year. Our helpdesk team ensures prompt assistance day or night, resolving the majority of issues on the same day for your convenience.

On-Site IT Support

Count on our 24/7 on-site IT support for swift solutions to any issue, ensuring minimal disruptions and maximum efficiency.

Proactive Monitoring

Experience proactive managed IT support: continuous monitoring, optimisation of security and efficiency to prevent issues before they escalate."

Cyber Security

Enhance your cyber security effortlessly. Our experts will manage your systems, ensuring protection from threats and offering guidance on optimal security solutions.

Vendor Management

Simplify vendor management with our expertise. We'll liaise with your software providers, ensuring a secure and up-to-date IT ecosystem while offering guidance on optimal software solutions.

Cost-Efficiency

Our IT solutions are designed to help improve your business and, in turn, its profitability. With a fixed billing fee every month, you know exactly what you are paying for and what your technology solutions are there to do.

Service Delivery KPIs

At IT Outcomes, we believe in clear and open communication with our clients. That's why we offer a detailed monthly report on how you've used our IT support services, as well as on how we're meeting our key performance indicators (KPIs). These reports help explain our work and show us how your IT systems are doing. They also let us identify any ongoing problems to target for better performance.

100.00%

Client Satisfaction

1000

Tickets Closed

8.3s

Average Answer Time

88.5%

Same Day Fixes

Switch IT Support providers with ease

Switching to IT Outcomes from another provider is a straightforward process. We ensure that there is no disruption to your business. Our onboarding is hassle-free, promising a smooth changeover. From our first meeting, through to getting everything up and running, we'll be there to help at every stage. The transition to IT Outcomes is made simple and clear. As easy as a, b, c...

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Why choose IT Outcomes as your IT Support provider?

There are many reasons to choose IT Outcomes and our IT support solutions. Here are some of our clients’ favourites.

Exceptional customer service
Tailored and scalable IT support
We are certified and accredited
Our proactive approach
We’re professional service specialists
We make switching suppliers easy

Seeking Affordable Managed Security Solutions?

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A Professional Approach To Your Challenges

At IT Outcomes, we specialise in creating IT solutions just for small businesses. We offer prices that fit your budget and we always put our customers first. Along with our bespoke services, you can trust that we'll be quick to respond, highly professional, and very knowledgeable.

Direct Support

At IT Outcomes, you'll get straight through to our own team - no waiting for third-party help desks. Just give us a call, and a member of our friendly staff will be on the line promptly. Choose our concierge service, and you'll have your own dedicated technology strategist to guide you.

Strategic Guidance

Our team helps plan your IT future, connecting today's needs with your goals. We'll give you cost estimates to help with your budgeting. Plus, thanks to our industry connections, we get you the best IT solutions without breaking the bank.

Cybersecurity Best Practices

IT support works hand in hand with cybersecurity; they enhance each other. Our Concierge IT service comes with essential cybersecurity training for your team and an easy-to-understand security review to check your current protections.

Remote Management

Our bespoke remote monitoring tool actively checks the health of your network and devices. This means we spot and solve small problems before they turn into big ones. We make sure your systems stay current with the latest updates and security patches.

IT Support FAQs

Check out our detailed FAQ section for answers to commonly asked questions about our IT support services. If you can't find what you need, don't hesitate to contact us for more help.

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Our IT support includes on-site assistance, where we will attend your place of work if required, as well as remote help, where we solve your IT issues over the internet, for the fastest possible resolution. We also provide continuous 24/7/365 monitoring of your systems to prevent problems. Additonally we run a full triage service and will manage your interactions with other IT vendors. Your staff call one number for any IT issue they have. You can count on us for all your IT needs.

Co-managed IT support means our team becomes an extension of your own IT department. It's designed for businesses that have IT staff but need extra hands, specefic expertise or assistance with project work. We can fill in the gaps, help with larger projects, or provide ongoing support alongside your team.

Yes, we can offer this in addition to our standard Monday - Friday 8am - 6pm support. Our weekend IT support ensures that your business can get the help it needs even outside of the usual working hours.

On average, we answer in just 7.2 seconds. We pride ourselves on our swift response, ensuring you get the IT support you need promptly.

Yes, we provide remote IT support as a fundamental element of all our service packages. No matter where you are, we can offer quick and effective assistance over the internet to resolve your technical issues.

Yes, we keep a constant eye on your IT systems to spot and solve potential issues early. This way, we can help prevent small concerns from turning into bigger disruptions for your business.

Yes, on a large majority of tickets. We resolve around 86% of IT problems on the day they are reported. Our team prioritises urgency to ensure swift action and aims to get you back on track as quickly as possible. Cases with longer resolution times will be continually updated making sure you are always in the loop and understand what our next steps are and when you can expect to have a resolution.

Switching to IT Outcomes is simple. We take care of the whole process for you. Once you've informed your current IT support that you're moving to us, we'll arrange everything else, ensuring a smooth, problem and outage free changeover.